Gainz From Scratch ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data, including any SMS communications you may receive from us.
This policy applies to our website at gainzfromscratch.com and to all forms, consultations, and coaching services we provide. By using our website or submitting a form, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information such as:
- Name
- Email address
- Phone or mobile number
- Contact information
- Information submitted through website forms
- Coaching or service inquiry information
- Appointment or consultation information
- Communication preferences
- SMS consent information
- Website usage information where applicable
How Information Is Used
Collected information may be used to:
- Respond to inquiries
- Provide requested services
- Schedule consultations or appointments
- Communicate with clients
- Provide coaching updates and check-ins
- Send service-related SMS communications when the user has opted in
- Send promotional SMS communications when the user has separately opted in
- Improve services and customer experience
SMS Communications
You may receive SMS messages from Gainz From Scratch after voluntarily providing your mobile number and opting in to the applicable SMS communications. We clearly distinguish between two separate types of SMS messaging:
- Service-related SMS — messages regarding your inquiries, consultation requests, appointment scheduling and reminders, coaching updates, check-ins, and other service-related communications.
- Promotional SMS — messages regarding personal training services, coaching programs, fitness and nutrition resources, special offers, and company updates.
Please note the following regarding SMS communications:
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for help.
- You may withdraw SMS consent at any time.
- SMS consent is voluntary and is not a condition of purchasing services.
Providing your phone number alone does not constitute SMS consent. You must separately opt in to service-related SMS and/or promotional SMS using the dedicated consent checkboxes on our forms.
Mobile Information Sharing
Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We do not sell, rent, or share your mobile information for marketing purposes. Your SMS opt-in data and consent information are used solely to deliver the communications you have requested from Gainz From Scratch.
Data Retention & Security
We retain personal information only as long as necessary to provide our services, respond to inquiries, and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
Your Choices
You may choose not to provide certain information, though this may limit our ability to respond to inquiries or provide services. You may opt out of SMS communications at any time by replying STOP to any message, by contacting us using the information below, or by unchecking consent options on future forms. Withdrawing SMS consent does not affect any prior communications sent with your consent.
Third-Party Services
We may use trusted third-party service providers to deliver SMS messages, manage appointments, and store form submissions. These providers act on our behalf and are bound by obligations of confidentiality. They do not use your mobile information for their own marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
See also our Terms of Service.